Frequently asked questions

What type of packaging do you use??

Posters and art prints are rolled with thick paper to protect against dust before being packaged in corrugated triangular shipping containers. Framed items are covered securely and placed in adjustable corrugated inserts that lock the frame in position.

When will my art arrive??

You can estimate your art’s arrival by adding the processing and transit times.The Shipment takes 2-7 working days to deliver in India.Sometimes in rarest cases it might take some extra time due to unforeseen circumstances

Is there a limit to the quantity that I can order??

No! there’s not limit. Each order is verified with you via email/telephone in order to ensure your security and confirmation.

Can I change the shipping address of the order??

You can change the shipping address before your order is billed or shipped. This could be done by contacting our customer support with your order details.

How can I track my order??

You can track your order status in the “My Account” section. Once it is dispatched, the shipment details are updated in your account, which you can track on the respective courier’s website.

What is your return policy??

Read through our Return policy here

What is your return address??

17-A, Gandharva Apts, Next to Hotel Abhishek, Near mehendale garage, Erandwane, Pune 411 004. INDIA

How do I place an order??

Add the product(s) you wish to order in your shopping cart by clicking on the “Add to Cart” button located next to the product image. When you’re ready to complete your order, click “Continue Checkout” from within your cart and follow the instructions.

Can I cancel my order??

A Customer will not be able to cancel an order once payment is made.

Can I add items to existing orders??

Sorry, you cannot add items to existing orders nor substitute individual items. Please place a fresh order for new products

How do I find a specific item from your catalog??

Enter the exact name of the artwork or the catalog item number into the search box that appears at the top of each page

Does the image on your site accurately represent what I will be sent??

We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate, or prints may vary.

How accurate are the item dimensions listed on your web pages??

Vitalwalls.com verifies the dimensions of all images on our site, but due to industry standards sizes can vary slightly up to (1½”).